Here’s a bit about the Denver Service Team:

Douglass Kirchdorfer, Co-owner

Douglass launched his first Denver auto repair center in 1984 because he saw the need for an honest, reputable, local automobile repair shop. As the business grew, he moved locations to what is now known as Downing Street Garage, and the shop has been in its current location since 1999.

Douglass has attended many automotive technical and management classes, and currently holds certificates from the National Institute for Automotive Service Excellence (ASE) in addition to being Master Certified in mechanical repair, auto body repair, engine machinist, and heavy-duty truck. He also holds a management degree from the Automobile Service Association.

Rebecca Kirchdorfer, Co-owner

In business for herself for 10 years, Rebecca spent several years as an independent sales representative with the last 15 years as finance, human resource and marketing director for Downing Street Garage. She has a BA in elementary education and has focused on continuing education in finance, management, sales and marketing. Rebecca currently serves on the Board of Directors of the Colorado Women’s Chamber of Commerce.

Team Profiles:

Todd Kirkland

ASE Master Certified Technician

 

Q: How long have you worked at Downing Street Garage?

A: I moved to Denver from Texas in late 2006 and had been seeing Technician ads for DSG on an internet networking site. I interviewed with Douglass and began my tenure in January 2007. 

Q: What do you do as a Technician?

A: We work on all makes and models of cars, trucks, SUV's and Hybrids. My specialty is in the newer cars which have so many computer systems, focusing on fuel injection, heater core, dash work and all of the HVAC systems.

Q: What satisfies you personally about your job?

A: I like the "hard fixes"! When a customer comes to our shop with a problem that other shops have not been able to diagnose or fix, I really get a kick out of finding the problem, and fixing it, right on the spot. Of course, this isn't the case with every repair, but it makes my job really gratifying when we can do what others cannot.

Q: What do you think the customers appreciate the most about what you do?

A: For me, it's about the things that the customer does not see. It's the little things like topping off the windshield washer fluid, shampooing the engine or fixing a loose wing harness that is outside of the general repair or maintenance that is being completed. We want our customers to be safe on the road and we make every effort to make that happen.

 

Bobby Saunders

ASE Master Certified Technician

Q: How long have you worked at Downing Street Garage?

A: Five years total, but three years since we moved back to Denver from North Carolina.

Q: What do you do as a Technician?

A: We work on all makes and models of cars, light trucks and SUV’s and we have the technology to work on new cars, but I specialize in the older cars with carbureted engines – maybe that’s because I restored my own 1970 Nova.

Q: What satisfies you personally about your job?

A: I really resonate with our management’s directive of not letting a vehicle drive away from the shop until its “ready to go”! I get tremendous satisfaction from diagnosising the hard to diagnose . . . it’s like finding the needle in the haystack so to speak.

Q: What do you think the customers appreciate the most about what you do?

A: We are extremely detailed in our processes and our work so that our “comeback” rate is minimal. I think this is important to our customers because they can trust that we know what we are doing, and do it right the first time.

Nick Grubb

ASE Master Certified Technician

Q: How long have you worked at Downing Street Garage?

A: 15 Months

Q: What do you do as a Service Technician?

A: My focus is in general repair and maintenance and I work on all makes and models of vehicles. We use computer systems in the shop that are networked to all the information systems that we need to make our work seamless and efficient. Several years ago, the owners installed wireless tablet notebooks at all of our workstations to enable us to diagnose and service customer vehicles on the spot. I really like the technology!

Q: What satisfies you personally about your job?

A: I like helping our customers get back on the road quickly. Doing a good job and getting the work done right, the first time is really the best.

Q: What do you think the customers appreciate the most about what you do?

A: Getting the diagnosis right, and fixing the problem quickly and efficiently are priorities, but I think our customers really like the value-added services we provide like washing their windows, applying Rain Ex, lubing doors, re-hanging license plates or filling up their windshield washer fluid.